Privacy Policy – Pick ‘N Shovel

At Pick ‘N Shovel, we are committed to protecting the privacy and personal information of our clients, partners, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our business or website.

1. Introduction

At Pick ‘N Shovel, we are dedicated to providing high-quality supplies and services that drive the success of your mining operations. Our mission is to build lasting partnerships while prioritizing safety, sustainability, and client satisfaction. As part of this commitment, we take the protection of your personal information seriously.

2. Information We Collect

We may collect the following types of information:

Personal Information:

1. Name and surname
2. Contact details (email address, phone number)
3. Company name and business details
4. Billing and delivery information

Non-Personal Information:

1. Website usage data
2. IP addresses
3. Browser type and device information
4. Cookies and analytics data
5. This information is collected when you:
6. Contact us via email or forms
7. Request quotations
8. Place orders
9. Use our website

3. How We Use Your Information

We use your information to:

1. Respond to enquiries and requests
2. Process orders and deliveries
3. Provide customer support
4. Improve our products and services
5. Communicate important updates
6. Maintain accurate business records

Your personal information will only be used for legitimate business purposes.

4. Protection of Your Information

Pick ‘N Shovel implements appropriate technical and organizational measures to protect your personal information against:

1. Unauthorized access
2. Loss or misuse
3. Alteration or disclosure

We ensure that all reasonable steps are taken to keep your data secure.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except when necessary for:

1. Delivery and logistics services
2. Payment processing
3. Legal or regulatory requirements
4. Trusted service providers who assist in our operations

Any third parties we work with are required to respect the confidentiality of your information.

6. Cookies

Our website may use cookies to enhance user experience and gather analytics data. Cookies help us understand how visitors use our site so we can improve our services.

You may choose to disable cookies in your browser settings.

7. Your Rights

You have the right to:

1. Request access to the personal information we hold about you
2. Request correction of incorrect information
3. Request deletion of your personal data
4. Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill business and legal obligations.

9. Changes to This Policy

Pick ‘N Shovel reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Pick ‘N Shovel
Email: admin@picknshovel.co.bw

Consent

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.